FAQ



What are my delivery options?

Free collection in Jo'burg

If you're in Jo'burg you can opt for a free pick-up in either Blairgowrie (on a Friday) or Roosevelt Park (Monday to Thursday) . 

Just select the pick-up option when you check out and you won't be charged a courier fee. Please email us at info@benjiandmoon.co.za to arrange a time for your pick-up. 

South African Delivery

Your order will be delivered by Courier and will require a signature on delivery. Orders will normally be dispatched the same week and should be delivered within South Africa the next working week if in stock. The cost of delivery will be added to your order total before payment is taken. You can track your order at www.collivery.net

 Do you ship internationally?

Yes we do! A delivery fee will be calculated at check out - please note that the fee will be quoted in ZAR South African Rands. Your parcel will be sent with the South African Post Office. Please allow 8 days to three weeks for delivery. We will send you a tracking number and you can track your parcel at http://www.southafricanpostoffice.post/

If you'd prefer a faster delivery option you can email us at info@benjiandmoon.co.za and we'll send you a courier quote. 

Benji didn't like it, can I return it? 

Absolutely! If you and your furry kid aren't completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. All goods will be inspected on return. We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. However delivery charges are only refundable if the goods are faulty. ** Please see our Returns Policy for more information. 

Urgh! Your check-out isn't working! Is there any other way I can pay?

Those darn Gremlins! Please email us a list of the items you'd like to purchase at info@benjiandmoon.co.za and we will send you a manual invoice. 

What are my payment options?

We use Payfast so you're in safe hands. Payfast accepts Visa and Mastercards as well as Instant EFT, which enables buyers to make payments with traditional internet banking with SA's four biggest banks. The electronic funds transfer (EFT) gets verified instantly. 

I have more questions, how can I contact you?

If you would like further information, or you would just like to send us photos of your adorable fur kids, please do not hesitate to email info@benjiandmoon.co.za

But, honestly, isn't my furry kid just the most beautiful thing in the entire world?

Yes, we totally agree! Send us pics!

 

 

 

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